FAQ
COLOR CANVAS OR PALETTE? WHICH ONE IS BEST FOR ME?
Our latest addition is the palette which is a smaller version of our canvas. This version measures 15.5" x 18.75" compared to 21" x 31". It's the perfect choice for hairstylists who don't require extra space for hair extensions. Consider it your trusty foil board that stays put!
WHERE CAN I BUY COLOR CANVAS SYSTEMS?
Color Canvas Systems are sold only on our website.
CAN I BUY A SINGLE CANVAS?
Yes, if you are a returning customer.
IS THE ENTIRE SURFACE OF THE CANVAS MAGNETIC?
No. The two magnetic areas on the back of your canvas are for the sole purpose of securely connecting the base of your stand to your canvas. When your canvas is connected to its stand and fully assembled, the two magnetic areas will in turn have magnetic properties on the surface of the canvas, but only at those two points.
DO YOU OFFER DIFFERENT SIZES?
At one time we offered Large, Medium, and Small. However, we've found that the most useful size for our canvases is 21" x 31" and our newest color palette is approximately 15.5" x 18.5"
HOW DO I CARE FOR MY COLOR CANVAS SYSTEMS?
Do not lean canvases against walls since there is an increased likelihood of surface warping. To store, hang or lay canvas flat.
To preserve prints, do not expose canvases to extreme hot or cold temperatures.
Absolutely do not leave your canvases in your car or outside.
Water and soft cloths should be used to remove hair products.
70% alcohol and soft cloths will bring back high shine on laminated surfaces.
WILL COLOR STAIN MY CANVAS?
Like all color tools, highly pigmented color may stain. This is especially true for light-colored plastics and laminated surfaces. We advise our guests to combat this by promptly removing any dark pigments with warm water as soon as possible.
Tips and tricks:
Simply combine a tablespoon of baking soda with a couple of tablespoons of water to form a paste. Spread the paste over the stain and let it sit for about five minutes. Afterwards, wipe your canvas down with a damp microfiber cloth. Don't scrub, or you could damage the surface.
100% pure lemon and eucalyptus essential oils are fantastic alternatives to stain removers.
DOES MY CANVAS HAVE SUCTION CAPABILITIES?
Color Canvas Systems have two surface types: Naked or Laminated. Only laminated surfaces allow for the function of suction technology (i.e. suction bowls and hair extension caddies) to adhere to canvases.
Custom Canvases or Nude Collection products allow for suction properties due to their laminated surfaces. However, Naked or printless canvases do not have suction capabilities due to the texture of the recycled plastic.
*Suction caddies are not a product of CCS. Some caddies have extremely high suction technology and will lift your laminated canvases.
CAN MY CANVAS WITHSTAND ALL LEVELS OF HYDROGEN PEROXIDE?
Yes.
WHY DOES MY NAKED CANVAS HAVE A SLIGHT TEXTURE?
The naked canvas is made of recycled plastic. The material is strong and sturdy, however the process of recycling the material produces a slight texture to the surface of the canvases.
CAN ANY STAND WORK WITH A COLOR CANVAS?
No. Our canvases are specifically designed for Color Canvas Systems. The weight and dimensions of our canvases are specifically designed to work with the included stands. Our stands and canvases are lightweight and constructed with durability at the forefront of design. Canvases will not fit stands outside of Color Canvas Systems.
WHEN WILL YOU RESTOCK SEASONAL PRINTS AND/OR LIMITED EDITION COLLECTIONS?
Please submit requests to: lovelishoxox@gmail.com. Signing up for emails is a great way for customers wishing to be the first notified when prints are back in stock.
WHERE IS MY ORDER?
Please contact us if you have not received your order and we would be happy to assist.
Once an order is placed, please allow 2 to 4 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7-10 business days for the package to arrive to you from the day your order is shipped.
WHAT IS YOUR RETURN POLICY?
CAN I EXCHANGE MY ITEM?
At this time we are not able to offer exchanges. We recommend requesting a return for the item at lovelishoxox@gmail.com and placing a new order. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to lovelishoxox@gmail.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 7-10 return window cannot be returned or refunded.
WHAT PAYMENT TYPES DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal or Shop Pay.
WHAT IF MY ITEM IS FAULTY?
Goods are classified as faulty if they are received damaged, or when a manufacturing fault is noted immediately upon delivery. After 3 days from your delivery date any damage would be considered a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by emailing lovelishoxox@gmail.com.
DO YOU SHIP INTERNATIONALLY?
Yes. Taxes and Duties ARE NOT included in the price of your CCS.
HOW IS COLOR CANVAS SYSTEMS PRACTICING SUSTAINABILITY?
At Color Canvas Systems, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors that share our commitment to sustainability.
WHERE ARE YOUR PRODUCTS MADE?
All Color Canvas Systems are made right here in the United States!
DO YOU HAVE AN AFFILIATE PROGRAM?
If you are interested in participating in the Color Canvas Systems affiliate program, you can apply at lovelishoxox@gmail.com.
DO YOU HAVE PROMO CODES OR DISCOUNTS?
Yes! Discount offers are valid for a limited time only. Color Canvas Systems reserves the right to modify or cancel discount offers at any time. All sales are final and cannot be returned.
Promotions are limited to one discount code per customer. If you return any of the items purchased with a discount code, the code discount or value may be subtracted from the return credit. Applicable shipping and handling charges apply to all products.